eLearning Projects Archives

Customer Education/Onboarding

Project Overview: Enhancing Customer Training for Multifamily Property App

Client: A leading firm in the make-ready business catering to multifamily properties.

Objective: Boost the completion rate of customer video training aimed at property managers and maintenance workers. The goal was to facilitate the download and efficient use of the client’s app for inspection submissions.

Approach:

Collaborated with the client to refine the initial and follow-up customer communications.
Leveraged instructional design principles to revamp the video training content.

Outcome: By enhancing the training presentation and streamlining communications, we ensured that new customers gained a clear understanding of the app’s benefits and functionalities right from their onboarding emails. This strategy aimed to improve engagement and promote seamless app adoption among property managers and maintenance workers.

Role: Educational Consultant/Instructional Designer/eLearning Developer

Authoring Tools:

Articulate Rise
Adobe Creative

View Sample

Identify, Block, and Avoid SPAM

Customer education and product promotion.

Role

Instructional Designer

Authoring Tool

PowerPoint

Learning Objectives

List characteristics of spam email.
Describe the steps to set up a spam blocker using WP Forms.

Demo: Digital Flash Cards – Tarot Card Deck

This is a demonstration of flashcards that can be applied in a range of learning contexts.

Role

eLearning Developer
Instructional Designer

Authoring Tools

Articulate Storyline
Articulate Rise
Microsoft PowerPoint
Paint.net
Adobe Creative Suite

Learning Objectives

Summarize the general interpretations for each tarot card.

View sample

Safeguarding Cash Substitutes

View an excerpt from this project

Role

Instructional Designer

Tools

Microsoft PowerPoint
Articulate Storyline.

Learning Objectives

Describe the Safeguarding Cash Substitutes policy.
Explain the purpose of the Safeguarding Cash Substitutes policy.
List the advantages of following the Safeguarding Cash Substitutes policy for oneself and other stakeholders.

View Sample

How to Read a Health Insurance Card

This project was designed to provide an overview of the important information on a health insurance card to enable entry-level front office staff in medical offices to verify patient health insurance.

Role

eLearning Developer
Instructional Designer

Authoring Tool

Articulate Rise

Learning Objectives

Define Health insurance.
Describe the relationship between the payer, the plan, and the benefits.
Identify the following information on a health insurance card:
- Copay information
- Member ID
- Help Line and other useful phone numbers,
- Plan type
- Group number
- Plan codes

View Sample

How to Use a Calculator

For this project, the client wanted to identify learners who may need additional help with basic math skills, including using a calculator. The introduction considers the user experience, and learners have the option to skip this section based on their self-reported skill level.

Role

eLearning Developer
Instructional Designer

Authoring Tools

Articulate Storyline
Articulate Rise

Learning Objectives

Locate buttons on a calculator to perform basic math operations, including addition, subtraction, multiplication, and division.

VIEW SAMPLE

Product Introductions and Video Demonstrations

One of the things I enjoy most about creating product introductions and video demonstrations is the challenge of taking a complex product and distilling it down to its essence. In just a few sentences or minutes, I have to explain what the product does, how it works, and why someone would want to buy it. Seeing people’s reactions when they finally understand something, especially something that was previously confusing, is gratifying. I get to help people learn about and understand new things and hopefully make their lives a little bit easier.

A brief product introduction

Audience: Global support team front-line customer service agents

“How to Sign a Document“

Audience: Global support team front-line customer service agents

Employee Onboarding Training

Employee Onboarding Training Work Samples

These Employee Onboarding Training modules were developed to help incoming workforce development professionals understand One-Stop Center and Work in Texas procedures, processes, and policies.

Since it was my first time developing online learning courses and my first time working with Articulate Storyline, I was very much learning on the fly.