Customer Education/Onboarding

Project Overview: Enhancing Customer Training for Multifamily Property App

Client: A leading firm in the make-ready business catering to multifamily properties.

Objective: Boost the completion rate of customer video training aimed at property managers and maintenance workers. The goal was to facilitate the download and efficient use of the client’s app for inspection submissions.

Approach:

Collaborated with the client to refine the initial and follow-up customer communications.
Leveraged instructional design principles to revamp the video training content.

Outcome: By enhancing the training presentation and streamlining communications, we ensured that new customers gained a clear understanding of the app’s benefits and functionalities right from their onboarding emails. This strategy aimed to improve engagement and promote seamless app adoption among property managers and maintenance workers.

Role: Educational Consultant/Instructional Designer/eLearning Developer

Authoring Tools:

• Articulate Rise
• Adobe Creative