Project Overview: Enhancing customer and vendor software application training for a leading firm in the make-ready business catering to multifamily properties.
Objective: Boost the completion rate of customer video training aimed at property managers and maintenance workers. The goal was to facilitate the download and efficient use of the client’s app for inspection submissions.
Approach: Collaborated with the client to refine the initial and follow-up customer communications and leveraged instructional design principles to revamp the video training content.
Outcome: By enhancing the training presentation and streamlining communications, we ensured that new customers gained a clear understanding of the app’s benefits and functionalities right from their onboarding emails. This strategy aimed to improve engagement and promote seamless app adoption among property managers and maintenance workers.
Project Overview: For this project, the client wanted to identify learners who may need additional help with basic math skills, including using a calculator. The introduction considers the user experience, and learners have the option to skip this section based on their self-reported skill level.
Tools: Microsoft PowerPoint, Articulate Storyline.
Learning Objectives: Describe the Safeguarding Cash Substitutes policy. Explain the purpose of the Safeguarding Cash Substitutes policy. List the advantages of following the Safeguarding Cash Substitutes policy for oneself and other stakeholders.
Project Overview: This project was designed to provide an overview of the important information on a health insurance card, enabling entry-level front office staff in medical offices to verify patient health insurance.
Role: eLearning Developer, Instructional Designer
Authoring Tool: Articulate Rise
Learning Objectives: Define Health insurance. Describe the relationship between the payer, the plan, and the benefits. Identify the following information on a health insurance card:
