Customer Education/Onboarding Project Overview: Enhancing Customer Training for Multifamily Property App Client: A leading firm in the make-ready business catering to multifamily properties. Objective: Boost the completion rate of customer video training aimed at property managers and maintenance workers. The goal was to facilitate the download and efficient use of…
View an excerpt from this project Role Tools Learning Objectives
This project was designed to provide an overview of the important information on a health insurance card to enable entry-level front office staff in medical offices to verify patient health insurance. Role Authoring Tool Learning Objectives
For this project, the client wanted to identify learners who may need additional help with basic math skills, including using a calculator. The introduction considers the user experience, and learners have the option to skip this section based on their self-reported skill level. Role Authoring Tools Learning Objectives
One of the things I enjoy most about creating product introductions and video demonstrations is the challenge of taking a complex product and distilling it down to its essence. In just a few sentences or minutes, I have to explain what the product does, how it works, and why someone…
Employee Onboarding Training Work Samples These Employee Onboarding Training modules were developed to help incoming workforce development professionals understand One-Stop Center and Work in Texas procedures, processes, and policies. Since it was my first time developing online learning courses and my first time working with Articulate Storyline, I was very…
This project aims to improve the troubleshooting skills of front-line customer service agents through an instructional design approach utilizing Articulate Rise. Key learning objectives include understanding the troubleshooting process, practicing essential skills, isolating issues, minimizing user effort, and identifying knowledge resources for effective problem resolution.
The content outlines various eLearning projects aimed at enhancing training for different user groups. Projects include video guides for make-ready services, basic math skills with calculators, company policies on cash safeguarding, and health insurance card interpretation. Each project focuses on improving user engagement and understanding through effective instructional design.