NICOLEHOROWITZ, Author at Nicole H

Educational Copywriting (Not Instructional Content)

Educational content writing, or instructional content writing, most often involves creating informative and instructive materi

I often need to pick things apart to understand them when I’m doing legal and finance content writing. Fortunately, I en

T-Shirt Profit Experiments I don't just write about content. I test ideas in the wild. In this project, I explored three diffe

This article illustrates the author's proficiency in researching and articulating technical subjects engagingly. Blending acou

This project aims to improve the troubleshooting skills of front-line customer service agents through an instructional design

The content outlines various eLearning projects aimed at enhancing training for different user groups. Projects include video

Project Overview: Enhancing customer and vendor software application training for a leading make-ready firm catering to multifamily properties.
Objective: Boost customer video training completion rate aimed at property managers and maintenance workers. The goal was to facilitate the download and efficient use of the client’s app for inspection submissions.
Approach: Collaborated with the client to refine the initial and follow-up customer communications and leveraged instructional design principles to revamp the video training content.
Outcome: By enhancing the training presentation and streamlining communications, we ensured that new customers gained a clear understanding of the app’s benefits and functionalities right from their onboarding emails. This strategy aimed to improve engagement and promote seamless app adoption among property managers and maintenance workers.
Role: Educational Consultant, eLearning Developer
Authoring Tools: Articulate Rise, Adobe Creative

Project: Basic Troubleshooting for Front Line Customer Service Agents
Role: eLearning Developer, Instructional Designer
Tools: Articulate Rise
Learning Objectives: Describe each step of the basic troubleshooting process. Name one key troubleshooting skill and put it into practice. Discuss three possible ways to isolate an issue. Identify four things to reduce user effort during troubleshooting. Identify available knowledge resources.

Project Overview: For this project, the client wanted to identify learners who may need additional help with basic math skills, including using a calculator. The introduction considers the user experience, and learners have the option to skip this section based on their self-reported skill level.
Role: eLearning Developer, Instructional Designer
Authoring Tools: Articulate Storyline, Articulate Rise
Learning Objectives: Locate buttons on a calculator to perform basic math operations, including addition, subtraction, multiplication, and division.

Project: Safeguarding Cash Substitutes: The Essential Role of Company Policy | Rise 360 (articulate.com) (Subscription to Articulate expired. If you’d like to view this project, please reach out to me)
Role: eLearning Developer, Instructional Designer
Tools: Microsoft PowerPoint, Articulate Storyline.
Learning Objectives: Describe the Safeguarding Cash Substitutes policy. Explain the purpose of the Safeguarding Cash Substitutes policy. List the advantages of following the Safeguarding Cash Substitutes policy for oneself and other stakeholders.

Project: How to Read a Health Insurance Card | Rise 360 (articulate.com) (Subscription to Articulate expired. If you’d like to view this project, please reach out to me)
Project Overview: This project was designed to provide an overview of the important information on a health insurance card, enabling entry-level front office staff in medical offices to verify patient health insurance.
Role: eLearning Developer, Instructional Designer
Authoring Tool: Articulate Rise
Learning Objectives: Define Health insurance. Describe the relationship between the payer, the plan, and the benefits. Identify the following information on a health insurance card:
- Copay information
- Member ID
- Help Line and other useful phone numbers,
- Plan type
- Group number
- Plan codes